Nancy Barnes, Manager, Claims Administration

Nancy has over 50 years of experience in the Claims Management industry! Before joining Retail Services, she was a trainer for workers’ comp adjudicators at L&I. Her years of experience provide invaluable insights that help provide successful interactions with L&I.

What’s special about Nancy?

Customer service is Nancy’s #1 priority providing timely claims updates and responses to all inquiries.

What does Nancy like most about her job?

Nancy likes sharing her knowledge and insights with members to help them understand and navigate Washington state’s worker’s compensation system.

What brings Nancy the most satisfaction?

Hearing back from members that the service provided was helpful and achieved successful resolutions of claims that saved them money.

In the “It’s a small world” department, Nancy was Chris Ristine’s first supervisor when he started his workers’ compensation career almost 25 years ago

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