VP of Operations & Retail Services
Rose joined Washington Retail in 2019 with over 25 years of experience in insurance, banking, healthcare and an additional three years as Labor & Industries’ Small Business Liaison Manager.
Her broad background and experiences make her an ideal fit to serve our members as Washington Retail’s Vice President of Operations and Retail Service. She has also enjoyed success as an entrepreneur in both the private and non-profit sectors as well as in policy research and advocacy.
Her knowledge of government regulations makes her an invaluable resource to support members with regulatory compliance. Rose understands the challenges that small businesses face. Members are welcome to reach out to her. She values our members and they are assured to receive a super-fast response time!
Rose oversees a high performing team that provides claims and risk management for our members. She works closely with the association’s government affairs team on policies that impact retailers.
With her bi-lingual background, growing up in Hong Kong and nonprofit background, Rose has facilitated and supported Washington Retail Board’s Justice, Equity, Diversity and Inclusion (JEDI) Initiative.
Outside of work, Rose is an active volunteer for nonprofits supporting refugee resettlements. Often, you will also find her mountain biking and kayaking with her husband wherever possible.